Attract Ideal Clients With Vision Coaching
David was a hardworking, competent and caring advisor. His business was
reasonably successful, financially. But it was creating far too much
stress. Long hours, tedious processes and draining clients were all taking
their toll. By 1999, David was on the verge of burnout.
Today, David's business is streamlined and thriving. His focus on his
clients' happiness - not just their money - is creating a buzz that
is attracting exciting business opportunities. He is having great success
with his new position as a financial advisor who adds value with Vision
Coaching services. Meanwhile, his revenue, client relationships and his
quality of life are better than ever.
The journey wasn't easy, he told me, but today he's deeply satisfied with
his work and his life. Moreover he is optimistic about the future. How did
he make this transformation? This is David's story.
Questioning the "Sacred Cows"
David read my book,
Effort-Less Marketing. By the time he called me, he had already
implemented many of the strategies. David had also, however, experienced a
few false starts in revamping his investment advisory business. This time,
he wanted guidance as he instituted my proven processes in his practice.
He enrolled in the Effort-Less Advisor
Coaching Program and began making critical decisions.
David knew that his current mental models, or paradigms, had created his
current business problems. They were limiting his ability to grow. "I
decided to examine all the 'sacred cows,'" David told me. "I questioned
everything I did and realized I had to redesign my business from the
ground up."
David reached a critical point: $11 million under management. Businesses
processes that had worked for $1 or $2 million dollars were breaking down
under the weight of David's success. He wanted to streamline his business
- so he could connect on a deeper level with his clients. During the
program, he recognized that his money management processes and his broker
dealer were obstacles to this success. He also decided that many of his
clients were toxic and would have to go.
"I went through my client list and put a check next to the people I
enjoyed working with," he says. "Then I referred the rest of my clients to
a different advisor, explaining that my business was changing direction.
In all, I cut my client list in half."
These decisions weren't easy, he told me, but they paved the way for a
much more streamlined business.
Reengineering for More Efficiency
Once David made the big changes - reducing staff, setting up his own RIA,
eliminating his broker dealer and shedding inappropriate clients - he
focused on simplifying his service delivery processes. For example,
instead of customizing each client's portfolio separately, he established
three model portfolios.
Then he dramatically simplified his money management headaches by
purchasing Centerpiece and moving his assets to T.D. Waterhouse. With
those changes he no longer had to make tedious trades, with sloppy
execution, through his broker/dealer. With his new custodian he could sell
a specific fund and buy another one in all his accounts at once-by placing
just one order. He also eliminated time wasted on checking confirms and
following-up on trading mistakes.
"I used to pay a full-time person to handle portfolio management," David
said. "Now it only takes two hours per week."
By realizing these gains in efficiency and trimming his client list, David
designed a business model that focuses his time working face-to-face with
clients and prospects. This allowed him to add more value and connect on a
deeper level with each client - one of his main goals from the beginning.
Focus on Investors' Dreams, Desires and Concerns
Once he completed revamping his infrastructure and advisory service
processes, David turned his attention to adding value in a way that
meant something to his clients.
"I ask clients what they really want in life - what would truly
make them happy. I went beyond just their money," he said. "Then every
time I meet with them we review those aspirations and make sure we're
moving toward their vision and goals. My clients love the approach and
recommend me to other people who fit my ideal client profile."
David has also found success while beta testing my new
Vision Coach Success System a turnkey process that helps advisors
attract, convert and retain wealthy clients [Link to new page]. The
program is based on the science of happiness and attracting qualified
prospects by focusing on something they want more than money-happiness and
fulfillment.
This marketing approach is unique because instead of finances it
concentrates on creating more happiness in life - a concept that
holds universal appeal. By focusing on presenting this PowerPoint slide
show to mature, upscale audiences David is consistently building new
relationships with qualified prospects and centers of influence.
David uses the system to position himself as someone who can help wealthy
investors create a positive vision for their future, a plan to achieve
that vision and then guide them through an implementation process to
achieve their dreams. Money becomes a means to an end, not the end goal
itself.
Where many advisors only talk about product or manager performance, David
talks to his clients on a deeper and more meaningful level - about their
values, concerns and aspirations. "For an industry focused on numbers,
talking about subjective feelings and desires is a big leap," he said.
"But I can tell you this approach works fantastically, and it has opened
many doors for me that I could never have opened without it."
Attracting Strategic Alliances-Effort-Lessly
David told me that since he had been talking to people about "Vision
Coaching" based on the science of happiness he has become overwhelmed in
very attractive business opportunities. He listed just some of the doors
that have opened since he's used the Vision Coaching presentation and the
principles of Positive Psychology:
- HR Directors from the two largest employers in his state (Delaware) came to
a lunch presentation and now want David to bring this message to their
executives, employees and retirees.
- A Chamber of Commerce wants David to make a presentation to their 65
employees.
- A potential strategic alliance said David's approach set him apart as being
client-centered and repositioned the other 15 advisors he had interviewed as
"only in it for the commission."
- A partner in a large accounting firm wants the 40 employees in his firm to
experience David's presentation.
- A local trust company is interested in working with David as a way to
position their organization as client-centered.
- An investment banker who sells businesses in the $50 to $100 million range
approached David about adapting the Visioning Workshop to help his clients
define their vision of life after the big sale.
Clearly, any one of these opportunities could have a huge impact on
David's assets under management. All these opportunities came to David
because he has something they are excited about and want to share it with
other people. Vision Coaching is a natural and simple enhancement to
traditional financial planning and investment management services.
"By telling prospects and centers of influence that I have a scientific
process to increase their happiness, I am out positioning the
competition by adding value in a meaningful way," David told me. "My
conversations are so different now. I feel like I have something that
everyone wants. And I get to select who I am going to work with."
More Appreciative Clients and a Higher Quality of Life
When David started the Effort-Less Advisor
Coaching Program, he had about $11 million under management. After
he shed half of his clients, this number dropped to $6 million. Now, just
one and half years later he is managing $20 million - almost double where
he started.
"Most encouraging, my average account sizes are increasing," he said.
"Recently a client fired one of his other advisors and moved all his
assets to me. Now I manage $1.7 million for him. My average account size
is about $1 million and I'm attracting these clients with less effort."
His income is up sharply, but David also appreciates having more time. He
takes every Friday off to spend time with his three-year-old son and his
stress level is far lower. Instead of feeling burned out, he is energized
by his work because he enjoys his clients and feels like he is working for
a higher purpose. His new business model allows him to spend more time
working on his business instead of just in it.
Looking ahead, David is focused on further integrating Vision Coaching and
the science of happiness into his business. "I'm excited about tracking my
clients' life satisfaction as I help them to turn their dreams into
reality," he told me.
Advice to Readers David's advice to readers is simple: Examine your
business every two years. Take an honest look at every 'sacred cow' and
decide if it is helping or hurting your business. Most importantly, find
out what your clients really want from their money-on a subjective and
emotional basis. Then position yourself as someone who will support their
dreams with sound financial planning and investment advice.
"Have faith to pursue your own dreams and vision," he said. "We all have
those little voices in the back of heads telling us what we should be
doing. Listen to those inner voices - they will guide you to more
opportunities then you will know what to do with."